1. Purposes of Processing Personal Data

Your personal data is processed for the purposes of improving the quality of the services we offer you, making reservations, providing hotel services, measuring and improving customer satisfaction, informing you about campaigns and announcements, carrying out payment and billing transactions, taking security measures, and fulfilling our legal obligations. Within the scope of these processes, your personal data may be obtained directly from you or through various channels such as hotel check-in procedures, call centre conversations and digital platforms.

2. Personal Data Processed and Retention Period

As Jacaranda Luxury, we store and protect your personal data, such as your name, surname, contact information, reservation information, and payment information, only for as long as necessary and in accordance with the law. When the retention period expires, this data is securely deleted, destroyed, or anonymised.

3. Transfer of Personal Data

Authorised public institutions and official authorities as required by legal obligations,
Our business partners and suppliers within the scope of contractual obligations,
Authorised financial institutions for reservation and payment transactions.

4. Your Rights Under the KVKK

You have various rights regarding your personal data under the KVKK. These include the right to learn whether your personal data has been processed, to request information about the processing if it has been processed, to request correction if it has been processed incorrectly or incompletely, to request deletion or destruction if the purpose of processing has ceased to exist, and to be informed if it has been transferred to third parties.

5. Contact and Application

For any requests or applications regarding your personal data, you can contact us by sending an email to kvkk@jacarandaluxury.com, calling +90 (XXX) XXX XX XX, or visiting our physical address. Your applications will be evaluated as soon as possible and the results will be communicated to you.
As Jacaranda Luxury, we will continue to exercise the highest level of sensitivity regarding the protection of your personal data and will continue to take all necessary measures to provide you with a safe holiday experience.